Did you know that 80% of revenue for most companies comes from just 20% of their loyal customers? Do you know who your most loyal customers are and what motivates their devotion? That information is probably what is motivating more than 50% of fashion retailers to implement a formal customer experience management approach. In this infogram, you’ll learn:
The top two initiatives fashion retailers are implementing today to improve the customer experience.
Challenges other retailers face in implementing such a program.
Consumer motivations that are driving the concept of the intelligent store.
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